General FAQs

General frequently asked questions and knowledge base about AJAXWorkspace as an online project management software.

Knowledge Base > General



  • Is AJAXWorkspace reliable and secured?
    We take all reasonable precautions to keep your confidential information safe and secure. We provide you with 99.99% uptime guarantee. We use server clusters with redundant data storage, firewall protection, redundant connections to the Internet, and on-site security at our state-of-the-art data center ensuring that your data is protected, backed up and available 24 hours a day, 7 days a week.
     
  • Is my data safe and can't be accessible by any other AJAXWorkspace users?
    The AJAXWorkspace architecture is designed with state-of-the-art methodology that provide maximum secure and confidential to your data. Only your workspace user can view your data. We can even set the permission down to project scope. This means that only project members are allow to access their project specific data.
     
  • Can we install AJAXWorkspace on our own server?
    Yes, we offer enterprise solution to those who wish to deploy our collaboration tool internally in their organization while still being able to enjoy the complete features. Please visit contact us for more information.
     
  • Does AJAXWorkspace provide phone support?
    We do not provide support over the phone at this moment. However, we provide unlimited support via email to our customers. We do our best to respond to every email within just a few hours of receiving it. Alternatively, you can submit your queries to our support forum.
     
  • Is AJAXWorkspace available in other languages besides English?
    AJAXWorkspace is only available in English and Chinese at this moment. Other languages availability is depend on the demand and request from the customers.
     
  • Does AJAXWorkspace have an affiliate or reseller program?
    Yes, we offer affiliate program to let user to earn extra income while sharing AJAXWorkspace with their friends. Please visit http://affiliate.ajaxworkspace.com for more information.